Returned goods are only accepted with prior written consent from Direct Doors and Hardware, Inc.
Any returns must be unused and in original packaging. All returns are subject to a 20% restocking fee. Buyer is responsible for arranging and paying for return shipment costs to deliver goods back to Direct Doors and Hardware, Inc. Goods must be securely packaged to reach Direct Doors and Hardware, Inc. without damage.
Custom orders and made to order materials are not subject to return under any circumstances.